1. Agreement to Terms

By accessing or purchasing documents from Grace Pariser Human Resources, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you should not use the Service.

2. Documents and Resources Included in the Service

The HR Vault includes templates, guides, educational resources, toolkits and documents for use by HR professionals, businesses and consultants in the UK. These documents are provided in .docx and .dotx format and are compatible with various platforms including Microsoft Word and Google Docs.

Educational resources, toolkits and guides are provided for learning and reference purposes and are subject to the same licence terms as document templates.

3. Licence of Use

Upon purchasing access to The HR Vault, you are granted a non-exclusive, non-transferable licence to use the documents and resources for your business or personal HR consultancy purposes. The documents and resources may not be resold, shared or redistributed without permission.

You may modify the documents to suit your specific business needs but must not remove any copyright notices or claim ownership of the documents or resources.

4. No Legal Advice Provided

The documents and resources available in The HR Vault are for informational purposes only. They are intended as general templates and educational materials to assist in HR functions and are not a substitute for legal advice.

If you require legal advice or have concerns about the legal implications of any document or policy, you should seek guidance from a qualified solicitor or legal professional. Grace Pariser Human Resources can provide advice at an additional cost.

5. Document Accuracy and Updates

While every effort is made to ensure that the documents and resources are accurate and compliant with current UK employment law, laws and regulations are subject to change. Grace Pariser Human Resources cannot guarantee that the documents will always be up to date.

You are responsible for ensuring that the documents are updated and compliant with the latest legal requirements for your business.

6. Free User Access

Free users are granted access to a limited selection of documents with the following restrictions:

Access to basic HR document templates only
Limited download allowance per month
Standard support response times

Free accounts may be suspended or terminated if they violate these terms or are used for commercial purposes beyond the intended scope.

7. Subscription Terms

Premium subscriptions provide full access to all documents and resources in The HR Vault with the following terms:

Monthly subscriptions: £45/month (subject to a minimum 12-month commitment period)
Annual subscriptions: £500/year
Subscriptions automatically renew unless cancelled before the next billing cycle
To cancel your subscription, please contact us at grace@gp-hr.co.uk or use the cancellation form in your account settings
Cancellations take effect at the end of the current billing period

8. Premium Subscriber Monthly Advice

Premium subscribers receive one 30-minute advice session per calendar month as part of their subscription. You can choose to receive this as either a Microsoft Teams call or written email advice.

Booking and Scheduling

All advice sessions must be booked through the booking page on The HR Vault
When booking, you select whether you want a Teams call or email advice
Teams calls require at least 24 hours advance notice
For email advice, send your query to grace@gp-hr.co.uk and you will receive a detailed written response within 3-5 working days
For Teams calls, you will receive a meeting link via email. Please ensure you are available at your scheduled time and in a suitable location for a confidential conversation

Monthly Allocation Terms

You receive one 30-minute advice session per calendar month
Unused sessions do not carry over to the following month
This support is non-transferable and for the use of the named subscriber only
Once a session is booked or used (whether fully or partially), that month's allocation is considered used

Cancellations and No-Shows

A minimum of 24 hours notice is required to cancel or reschedule a booked Teams call
Cancellations with less than 24 hours notice will count as your monthly allocation being used
Failure to be available for a scheduled Teams call will result in that month's allocation being marked as used

Nature of Advice

Advice is limited to general HR guidance and document usage support
All advice sessions are confidential
Advice does not constitute formal legal advice, legal representation or a solicitor-client relationship
If your query requires more than 30 minutes or involves complex matters requiring detailed investigation, formal representation, tribunal support or legal review, additional consultancy services can be arranged at standard rates
This support is available during normal business hours (Monday-Friday, 9am-5pm, excluding bank holidays)

Limitation of Liability

Grace Pariser Human Resources accepts no liability for any loss, damage or legal claims arising from advice provided under this monthly advice service. By using this service, you acknowledge that you are seeking guidance only and that you remain responsible for decisions made based on this advice.

9. Refund Policy

Due to the nature of the digital products, Grace Pariser Human Resources does not offer refunds once the documents have been downloaded or accessed.

If you encounter any issues with the documents or resources, please contact me at grace@gp-hr.co.uk and I will do my best to assist you.

9a. 30-Day Money-Back Guarantee for New Premium Subscribers

New premium subscribers are eligible for a 30-day money-back guarantee from the date of their first subscription payment.

Eligibility

Available to first-time premium subscribers only
Must be requested within 30 days of initial subscription date
Not available to users who have previously held a premium subscription

Fair Usage Policy

The money-back guarantee is designed to allow genuine evaluation of the service. To qualify for a refund:

Downloads must not exceed 25 documents within the first 30 days
The service must not have been used in a manner suggesting bulk downloading rather than evaluation
Advice sessions may be used during the trial period

Excessive Usage

Grace Pariser Human Resources reserves the right to refuse a refund if usage patterns indicate the guarantee is being abused rather than used for genuine evaluation purposes. This includes but is not limited to:

Downloading the majority of the vault's content within the first few days
Systematic downloading of entire categories
Use that suggests intention to cancel from the outset

Requesting a Refund

To request a refund under this guarantee:

Contact grace@gp-hr.co.uk within 30 days of your subscription start date
Provide your reason for requesting a refund (optional but helpful)
Refunds will be processed within 5-7 working days

Once a refund is issued, your premium access will be immediately revoked and your account will revert to free user status.

This guarantee does not affect your statutory rights.

10. Intellectual Property

All documents and resources in The HR Vault are protected by copyright and intellectual property laws.

You may not claim ownership of the documents or resources or use them in any way that violates the rights of Grace Pariser Human Resources.

11. Limitation of Liability

Grace Pariser Human Resources will not be liable for any loss, damage or legal claims arising from the use of the documents or resources in The HR Vault. While I strive to provide accurate and useful templates, I do not guarantee that they will be suitable for your specific needs or that they will comply with all current laws or regulations.

By using the documents and resources, you agree to accept full responsibility for their use and any potential consequences.

In no event shall Grace Pariser Human Resources be held liable for any direct, indirect, incidental or consequential damages arising out of the use of the documents or resources.

12. Privacy and Data Protection

I respect your privacy and am committed to protecting your personal data. Any personal information collected during the purchase of the documents will be processed in accordance with my Privacy Policy.

13. Changes to Terms and Conditions

Grace Pariser Human Resources reserves the right to update these terms and conditions at any time.

Any changes will be posted on this page and it is your responsibility to review them regularly. Continued use of the Service after any changes indicates your acceptance of the updated terms.

14. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Third Party Rights

A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy of a third party which exists or is available apart from that Act.

Terms and Conditions for Use of The HR Vault